Frequently asked questions

We have summarized for you a few questions and associated answers. If you have any questions, please contact us by phone or by e-mail (see Contact).

General Questions

We rent 100 percent subsidiary of Dethleffs, Sunlight vehicles and also offer the rental of Globecar, Mercedes Marco Polo and VW California. All vehicles of McRent are not older than 2 years.

Travel vans must be booked at least 14 days before the term of lease begins. Bookings with a shorter handling time are subject to consultation of the respective station.

The renter must be in possession of a valid identity card / passport and driving licence.
For the groups Compact, Family and Comfort, the renter´s minimum age is 21 years. For the Premium group, the minimum age is 25 years.

Any additional driver can be registered free of charge (except in UK) at the station upon handover of the vehicle. The renter assumes liability for the additional driver.

As regards vehicle groups Compact, Family and Comfort, the renter must have been in possession of a category III or category B driving licence for at least one year.

Please note that vehicles of the Premium group have an overall weight of more than 3.5 tons. This requires possession of a category III or category C/C1 driving licence since at least 3 years.

You can book McRent vehicles in various ways:

  • On site at more than 60 McRent stations across Europe
  • Via the free booking centre number: 0800 / 0 62 73 68 from a direct contact person
  • Via the booking portal www.mcrent.eu

Camper vans are handed over to you in a clean and tidy condition on the inside as well as on the outside, and shall also be returned by you in a clean and tidy state. External cleaning is included in the price. If, following return of the vehicle, inside cleaning, emptying of the sewage water tank and / or emptying of the toilet cassette have to be carried out by the lessor in part or in full, the lessor shall charge a cleaning fee. Please note that possibly incurred costs have to be paid directly on site.

As regards acceptance of the van, please take into consideration that formalities and instructions will require approx. 1 h. Please request an exact time of handover from your station so as to avoid overburdening of the station´s capacity and longer waiting times. Do not plan large driving distances for this particular day. Take your time when accepting the van. Convince yourself together with our employees that your vehicle is fully equipped and that existing traces of use are recorded in the handover certificate.

Depending on the season, our minimum term of lease is between 5 and 14 days. Shorter terms of lease are subject to consultation of the respective renting station.

No, we exclusively rent out camper vans / travel vans / motor caravans. These are automobile units.

 McRent prices are charged in line with the respective season on a precise daily basis.

Any camper van lessor renting out his camper van in exchange for a fee acts as a businessman. Hence there can be no "renting out of camper vans by a private person" in the actual sense.
When renting a camper van, please pay attention to entries in the vehicle documentations. Here, there has to be an express reference to registration as a "self-driver renting vehicle". Otherwise, you as the renter will have NO insurance cover in the event of damage!

Upon handover of the vehicle to you, you will receive a damage report form which you are obliged to complete in any event of accident. In case of fire, theft, damage caused by game animals or other damage, police and the renting station must be notified. The renting station must also be notified of any details concerning the circumstances of the accident.
Claims for damages of other parties involved in the accident must not be acknowledged.

Handover of a camper van to you is possible only during the station´s opening hours. Moreover, please note that at some stations handover to you must take place in the afternoon and return of the camper van is possible only in the morning.
The exact times will be indicated to you in your offer.

Taking along domestic animals is subject to direct approval by the station. When returned to the station, the vehicle must have the same degree of cleanness as in case of return without a domestic animal. If domestic animals are taken along, higher cleaning costs may be incurred more quickly. The renter is responsible for safe transport of the domestic animals according to regulations as well as for compliance with possible entry restrictions and vaccinations.

Technical

Our large selection of different floor plans offer from a small van for two people (Compact Standard) up to six berth large-scale alcove vehicle. We have the right vehicle for everyone.

Our hire vehicle fleet does not include vehicles equipped with automatic transmission and/or trailer coupling.

Upon handover of the vehicle to you, you will receive two 11 kg gas bottles, one full, one used, which you may return empty without being charged an additional fee.
At many petrol stations and most camping grounds, you will have the opportunity to refill the gas bottles.

Please note that different connections and different gas bottles are in place abroad and that you need an adapter to refill a German gas bottle. You can inform yourself of any required adapter at your renting station.
The provided German gas bottles must not be exchanged for foreign gas bottles.

In the meantime, you get fresh water for filling purposes at many petrol stations and camping grounds as well as at thousands of supply and disposal stations.
In most cases, only a small fee will be charged for filling up fresh water.

Our vehicles are equipped with a fuel saving and powerful turbo diesel engine of the newest generation.

Financial

Yes, in principle, the takeover of the mobile home is to make a deposit of 1,200.00 €. If the deposit by credit card and the renter must be identical. Please note that no station may hand over a vehicle if the deposit is not received directly into the station and that you are not allowed to pay it in cash. The deposit varies in other countries.

In the event of withdrawal from binding booking, the following cancellation charges become due:

  • up to 50 days prior to the start of the term of lease: 20% of the rental price, minimum 200 €
  • between 49 and 15 days prior to the start of the term of lease: 50% of the rental price
  • less than 15 days prior to the start of the term of lease: 80% of the rental price
  • on the day of renting or in case of non-acceptance: 95% of the rental price


(see general Terms and Conditions)

Our vehicles shall be returned to the same station where they have been handed over to you. One way rentals are only possible on demand in UK.

Except for our special class VW California Coach (without shower and WC), all vehicles are equipped with a kitchen, a refrigerator, a cooker, sanitary facilities including basin, shower and chemical toilet (cassette), a high-power heating system, a fresh and sewage water tank, safety belts in the living area, servo steering, cable reel and collection cable, a Euro plug for 230V, a separate 12V battery for the living area, a battery recharging device, a bike rack and a stereo radio with CD player. Extras such as tableware, kitchen equipment, child safety seats and snow chains are available on request and for a fee.

Additionally, the following is already included in the rental:

  • All kilometres
  • Value-added tax
  • Comprehensive insurance with a € 1,200.00 own contribution per event of damage
  • Limited cover insurance with a € 500.00 own contribution per event of damage
  • Liability insurance with a € 50 million flat-rate amount of cover (damage to persons with a maximum of € 8 million per person)
  • Fiat Mobility Guarantee and Accident and Breakdown Cover
  • Blind
  • Partly rear view camera
  • Dethleffs security package
  • Driver´s cab air conditioning
  • Bike rack
  • External car wash
  • 2 gas bottles (1 full, 1 used)
  • Levelling chock
  • CI cable
  • Cable reel
  • Toilet chemicals
  • Water hose / watering can

 Please notice that insurance and deposit vary in other countries.

When renting a McRent vehicle, you are granted comprehensive insurance with a € 1,200.00 own contribution per event of damage, limited cover insurance with a € 500.00 own contribution per event of damage and liability insurance with a € 100,000,000.00 flat-rate amount of cover (damage to persons with a maximum of 15,000,000.00 € per person.)

Please notice that insurance and deposit vary in other countries.

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